The Purpose of the Warranty:
OnlinKendo is trying to keep fair between our company benefit and customer right. We will look after the most of damaged item within the warranty period, sometime we will be given free replacement with free shipping and sometimes we can only give the free replacement and customer will need to pay the shipping cost or to choose the replacement to be ship out with their next purchase.
The Policy of the Warranty:
1) If there is any damage good or error item, customer must notice us by e-mail within the warranty period.
2) The evidence of the damage goods must be provide within the warranty period or within one month after we received the damage good notification.
3) If the damaged product can be identify as manufacture quality problem, OnlineKendo will provide the *replacement with free shipping cost, or customer can also choose to the replacement item to be ship out with their next order and receive 25 dollars extra discount when making the next order.
4) If the damaged product can not be identify as manufacture quality problem, OnlineKendo will can only provide the free replacement, and customer will need to pay the shipping cost, or customer can also choose the item to be post out with their next purchase with no extra shipping cost.
5) If the damaged product can be identify due to the wrong usage, OnlineKendo will not provide the free replacement, but maybe the replacement with discounted price.
6) Shipping damage do not consider as manufacture quality problem, the replacement will be refer to policy no 4.
7) The warranty period of the replacement, will be the reminder period of the original order. eg, if customer launch the claim on 23/03/2007, and the warranty expiring on 30/03/2007. The warranty period for the replacement good will only be 1 week.
8) OnlineKendo has right to ask the customer to destroy the item and provide the evidence before ship out the replacement goods.
9) The replacement item can be the new stock or the damage parts of the item.
10) OnlineKendo keep the right to change this policy at anytime.
How to Launch a Claim:
1) Customer will need to send us the notification e-mail within the warranty period.
2) Customer will need to send us the evidence of the damage or error item in photo as file type as Jpeg.
3) OnlinKendo might require customer to destroy the error item and provide us the evidence photo, if customer refuse to do it, OnlineKendo might not be able to ship out the replacement item.
4) If you up to this stage, our stuff will look after you though e-mails already :)
If you still have any questions regard to our warranty, please contact us by e-mail or leave us an question on the Q&A.